+65 3129 2133

+65 8809 0777

Frequently Asked Questions

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How do I make a booking?

Booking can be made through the contact form on our website, or call us at 89226806.

Can I cancel or reschedule my booking?

If you need to cancel or reschedule a cleaning, we recommend that you call about 72 hours before your next scheduled service. We’ll do our best to accommodate all of your scheduling needs. We do not charge a cancelation fee but advanced notice is required at the earliest possible moment.

What if my scheduled cleaning service falls on a holiday?

During the event that one of your routine cleanings falls on a holiday, we’ll reach out to you. Our team will also remind you of any additional housecleaning services that we can provide you with so you can be prepared for the upcoming holiday. We’ll do our best to work with your schedule.

How do I contact BUTLER?

Our customer experience team uses Whatsapp and email to handle the vast majority of cases. For urgent matters, please contact us at +65 89226806 (Our hotline operating hours is from 9.00am – 6.00pm daily)

Are You Pet Friendly?

Yes, we are.


Do I need to provide your team with my own cleaning equipment or supplies?

No. We arrive with all of the cleaning materials we need and take them with us when we leave. We’re proud to use the best products and vacuums on the market to ensure that we leave your home looking spotless. If you have any preferences in regards to what cleaning products we use, feel free to let us know and we’ll do everything we can to work with your requests.

Do I have the same cleaner every time?

For our regular cleaning service we do our best to provide the same cleaner each time and we will provide a replacement if your regular cleaner is unwell or goes on holiday.

Do I need to do anything before you arrive?

To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place.

Do I need to be home for every cleaning service?

No. Because we work on an 9 a.m. to 6 p.m. schedule, Monday to Friday, most of our customers aren’t home when we arrive. In a majority of these cases, our insured housecleaning professionals are provided with a spare key or garage code.


How Do I Pay For My Appointment?

Payment is made ahead of the cleaning sessions. You may pay securely by debit, credit card and PayPal online (via our mobile app). Unfortunately, payment by cash to our service crew at the end of the session is not possible.

What if I am not satisfied with my cleaning?

You could reach out to our customer experience team via Whatsapp and email. For urgent matters, please contact us at +65 89226806 (Our hotline operating hours is from 9.00am – 6.00pm daily)

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