Fraud Blocker BUTLER Housekeeping
Professional butler housekeeping services for luxury homes and estates in Singapore. Expert cleaning, organization, and household management by dedicated butlers.
EMAIL US

Hello@housekeeping.sg

CONTACT US

+65 3129 2133

WHATSAPP US

+65 8809 0777

Frequently Asked Questions

If you don't find the answer you are looking for, call us!

GENERAL

How do I make a booking?

Bookings can be made through the contact form on our website or by Whatsapp at +65 8809 0777.

Can I cancel or reschedule my booking?

If you need to cancel or reschedule a cleaning, we recommend that you call us about 72 hours before your next scheduled service. We'll do our best to accommodate all of your scheduling needs. We do not charge a cancellation fee, but advance notice is required at the earliest possible moment.

What if my scheduled cleaning service falls on a holiday?

If one of your routine cleanings falls on a holiday, we'll reach out to you. Our team will also remind you of any additional housecleaning services we can provide so you can be prepared for the upcoming holiday. We'll do our best to work with your schedule

How do I contact BUTLER?

Our customer experience team uses Whatsapp (+65 8809 0777) and email to handle the vast majority of cases. For urgent matters, please contact us at +65 3129 2133 (Our hotline operating hours is from 9.00am – 6.00pm dailyy.

Are You Pet Friendly?

Yes, we are.

APPOINTMENTS

Do I need to provide your team with my own cleaning equipment or supplies?

No. We arrive with all the cleaning materials we need and take them with us when we leave. However, we require you to provide larger equipment such as ladders, vacuums, and mops. We're proud to use the best cleaning products on the market to ensure we leave your home looking spotless. If you have any preferences regarding the cleaning products we use, feel free to let us know, and we'll do everything we can to accommodate your requests.

Do I have the same cleaner every time?

For our regular cleaning service, we do our best to provide the same cleaner each time. We will provide a replacement if your regular cleaner is unwell or goes on holiday.

Do I need to do anything before you arrive?

To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they're comfortable while we clean. Following these requests will help both your family and our team ensure that all your possessions are in a safe place.

Do I need to be home for every cleaning service?

No. Because we work on a 9:00 a.m. to 6:00 p.m. schedule, Monday to Friday, most of our customers aren't home when we arrive. In the majority of these cases, our insured housecleaning professionals are provided with a spare key or garage code.

INVOICE & PAYMENT

How Do I Pay For My Appointment?

Payment is made ahead of the cleaning sessions. You may pay securely by debit or credit card, PayPal online (via our mobile app), and PayNow. Unfortunately, payment by cash to our service crew at the end of the session is not possible.

What if I am not satisfied with my cleaning?

You can reach out to our customer experience team via WhatsApp and email. For urgent matters, please contact us at +65 3129 2133 (Our hotline operating hours are from 9:00 a.m. to 6:00 p.m. daily).

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TESTIMONIALS

Lzy G.
Lzy G.
I recently hired BUTLER HOUSEKEEPING, and I am beyond impressed with their service! From the moment I reached out to them, their professionalism and attention to detail were evident.
Frederick Tang
Frederick Tang
My family has been using Butler Housekeeping for two years, and the team has always been very professional, accommodating and always leaves our places tidy. They also have good communication when it comes to making arrangements as necessary. I'd highly recommend their services.
Shantanu Mukerji
Shantanu Mukerji
My family has been using Butler Housekeeping for two years, and the team has always been very professional, accommodating and always leaves our places tidy. They also have good communication when it comes to making arrangements as necessary. I'd highly recommend their services.
Katie Greenhalgh
Katie Greenhalgh
Butler Housekeeping is a lifesaver! I’ve never seen my place look so spotless. The team was super friendly, on time, and really paid attention to all the little details. You can tell they care about doing a great job, and they didn’t rush through anything. I’m already planning to book them again. If you’re looking for reliable, top-notch cleaning, seriously, just go with them!
Johnny Chiang
Johnny Chiang
If cleanliness is next to godliness, then Butler Housekeeping is practically on a first-name basis with the divine! I recently had the pleasure of inviting these cleaning wizards into my home, and let me tell you, it was nothing short of a cleaning revelation.
Franzizca M.
Franzizca M.
I engaged BUTLER in Carousell for my Post renovation deep cleaning service and they came with 2 helper which is Khin/Li hong. Both of them did an amazing job by cleaning the grease, mold, I will definitely engage BUTLER for my spring cleaning next year.
Helen Oh
Helen Oh
Very friendly customer service and fast respond to my query. Hence, I am really happy to purchase and engage their service with hassle free to place the appointment via app.housekeeping.sg for booking.
Nicholas L.
Nicholas L.
Absolutely thrilled with the fantastic cleaning job by Butler housekeeping. I recently booked their services to spruce up my flat, and I must say, they truly exceeded my expectations. From start to finish, it was a seamless experience. The team at Butler is nothing short of amazing! The cleaning team arrived right on time, and from the moment they started, it was clear they meant business. I was particularly impressed by their attention to detail – it's like they have a magic touch that makes everything gleam.
Christina T.
Christina T.
Love the housekeepers! We absolutely adore our regular housekeeper - Thian. She is thorough and meticulous and just a overall lovely person. On the occasion we need to schedule a different date, the secondary housekeepers are all very good! Great overall standard. Thank you!
Charles L.
Charles L.
Fantastic cleaning from Kelly- whole family really happy that we have her helping us here. All floors cleaned quickly and well. Kelly is efficient and manages to do exactly what is needed without having to be asked. Thank you! ☺️
Contact Us

BUTLER®  Housekeeping 
Singapore’s Finest Housekeeping and Home Services Company.

EMAIL

hello@housekeeping.sg

CALL

+65 3129 2133

WHATSAPP

+65 8809 0777

Address

Office 1: 808 French Road #07-167, Singapore 200808
Office 2: 808 French Road #07-177, Singapore 200808

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Professional housekeeping services by Butler Housekeeping, offering premium cleaning, housemanagement, and household staff solutions for a spotless home.

Singapore’s Finest Housekeeping and Home Services Company

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